Jobs in Quality Assurance & Compliance

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QA & Compliance at Reassured

The Compliance department here at Reassured consists of two teams, Quality Assurance and Complaints & Remediations.

Whilst these are two different functions, the commonality of both teams is to ensure that every one of our customers at Reassured receives the very best service possible. But even more importantly, to ensure that their families are properly protected.

Compliance are vital in refining our service so that we are fully compliant as per the regulations set out by the Financial Conduct Authority (FCA).

We’re a fast-moving department that offers ample opportunity for you to develop and progress in your role if you have the ambition to do so.

Our roles are varied and highly customer focussed. A can-do attitude, excellent problem-solving skills and the ability to think critically when making decisions will serve you well as part of the Compliance team.

Culture and benefits

Career progression

Career progression

We have a very clear career structure, the majority of our team leaders and managers have been promoted from within. No matter where you start, there is always room to grow at Reassured.

Early weekenders

Who doesn’t like to start the weekend early? Our early weekender’s incentive is just one of the fun incentives QA have in place so you can leave early on a Friday.

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Trust

We don’t believe in micro-management in Compliance. You’ll have set objectives, but instead of hovering over your shoulder, we give you the freedom to manage your own workload in a way that best suits you.  Whilst never lacking in support from your team.

Reassured jobs teamwork

Teamwork

We are big on teamwork and that’s more than just within your direct team, it extends out to the whole business. If you need help there is always someone ready to offer support.

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Meet the team

The Quality Assurance and Compliance department is based at our head office in Basingstoke.

Here’s just a few of our Compliance champions.

Sophie Black

Senior Complaints & Remediation Officer

Erika Chaffey

Quality Assurance Officer

Char Bourne

Senior Complaints & Remediation Officer

Neil Wilkinson

Quality Assurance Officer

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Our response to COVID-19

As Covid-19 continues to impact us all, we want to reassure you that our company remains thriving and stable.

We will always do everything we can to protect all of our team members’ health, family and income at this crucial time.

Since lockdown due to Covid-19 Reassured have

Created a work from home platform for our entire team in just two weeks.

We made no redundancies! Instead we bought 100’s of laptops so all our 750 people can work from home and continue protecting families.

Opened a new location without actually opening the location – hello team Bristol!

We remotely recruited and on boarded 35 amazing people.

Promoted 25 people, 4 of which were to senior manager level.

We continue to protect hundreds of families everyday.

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